Booking conditions for Villa Pikku Karhu
These booking terms become binding on both parties when the customer has made a
reservation.
Booking and payment terms
The person making the reservation must be at least 18 years old and a fully responsible individual/guest.
After making a reservation, the customer must pay an advance payment if the start of the reservation is more than 30 days away. The advance payment is 30% of the total price of the service.
If the reservation is made less than 30 days before the date of stay, no separate advance payment will be required, and the total amount of the service must be paid immediately according to the provided instructions.
The customer will receive instructions for collecting the key along with the invoice. It is advisable to inform the service provider in advance if arriving late.
The customer should be prepared to present proof of payment when collecting the key.
Cancellation
Failure to pay is not considered a cancellation, and cancellations must be made directly with the service provider.
If the customer needs to cancel their reservation, they must notify the service provider immediately.
Cancellations must always be made in writing or in another appropriate manner as instructed by the service provider.
- If the customer cancels their reservation more than 30 days before the start of the
service, the advance payment will be refunded. - If the cancellation occurs less than 30 days before the start of the service, the full
amount will be retained unless the accommodation is rebooked.
If the reservation is canceled before the stay due to a sudden illness, accident, or death of the customer or their immediate family after making the reservation, the customer is entitled to a refund of the payment made for the service.
The service provider must be notified of the incident immediately, and an approved explanation (e.g., a medical certificate) must be provided.
If the cancellation occurs after the accommodation rental has begun, the total cost of the accommodation will not be refunded. In such cases, compensation may be sought through possible travel insurance.
Right of the service provider to cancel the reservation
If there is a force majeure event, the service provider may terminate the reservation.
The service provider must notify the customer of the cancellation without delay. In this case, the customer is entitled to a full refund of the total price of the service. Expenses incurred by the customer due to a force majeure event will not be reimbursed.
The service provider has the right to cancel the reservation if the payment has not been
made by the due date.
Handing over of accommodation keys
The customer will receive the code for the key lockbox after the payment has been made by the due date.
If the accommodation key is lost, the service provider has the right to charge the costs incurred.
Staying at the holiday property
The holiday property is available to the customer from 16:00 pm on the day of arrival until 12:00 am on the day of departure.
The rental of the holiday property includes free use of the accommodation.
The property includes furniture, dishes, and bedding (blankets and pillows), bed linen, towels, and energy for heating, lighting, and cooking. Firewood is provided for the fireplace.
If the customer has not used bed linen, or the bedding (blankets, pillows) has become dirty, an additional invoice will be sent for the actual costs of cleaning the bedding and mattress topper, with a minimum charge of 60€.
The customer is responsible for cleaning the holiday property during the rental period.
Please note that the final cleaning does not include washing dishes, which must be done, and trash must be taken out. Additionally, empty bottles and cans must be removed, and furniture must be returned to its original place. Food items must be removed or taken to the waste disposal area.
If the holiday property is not cleaned or cleaned inadequately, the service provider has the right to charge up to double the cleaning fee. The service provider is not responsible for items left in the property.
Number of guests
The property may not be used by more people than the number stated in the property description, i.e., the number of beds.
The use of tents, camper vans, or caravans on the property without permission is prohibited.
Complaints
The customer is obliged to report any deficiencies in the service or property immediately to the service provider. This allows issues to be addressed or compensated during the stay.
If the customer has not contacted the service provider about possible deficiencies during the rental period, they lose the right to any compensation.
If a satisfactory solution is not reached during the rental period, a written complaint may be sent to the service provider within one week of the end of the rental period.
Disturbances
The service provider or their representative has the right to terminate the rental agreement immediately if the customer, despite a warning, continues to cause disturbance to other residents in the same or neighboring property or otherwise violates agreed housing practices. The customer will pay the costs incurred from the actions (e.g., security company call-out fee).
The service provider is not obligated to compensate for any inconvenience or costs caused to the customer by natural conditions, insects, ants, rodents, unexpected weather changes, construction work, equipment or other changes made by the owner that were not announced, or problems caused by third parties (e.g., interruptions in water, electricity, or TV networks).
Damages
The service provider is not responsible for damages caused by force majeure or other unforeseeable events that the service provider or a subcontractor could not prevent, even with the utmost care.
The service provider must notify the customer of such obstacles immediately and strive to minimize the damage suffered by the customer.
The customer must follow the instructions and rules provided by the service provider regarding the use of the service. The customer is responsible for any damage they cause to the service provider or third parties.
The customer is responsible for ensuring they have the necessary valid documents required for using the service.
If the customer does not use all the agreed services or only uses them partially, they are not entitled to a price reduction or refund on this basis.
The customer is liable for compensating the holiday property or its contents for any damage they cause directly to the owner.
Smoking and pets
Smoking is only permitted outside the holiday property.
Pets are not allowed in the holiday property.
The service provider is not responsible for any allergies or other problems caused by unauthorized smoking or pet dander.